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Privacy policy
At Sun Essences Limited, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website or order from us. It also explains how we use it and keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes.
Any questions regarding our privacy practices should be sent by email orders@sunessences.org or write to us at Sun Essences Limited, Sprowston Lodge, Wroxham Road, Rackheath, Norwich, NR13 6NB.
Security
We take our customers privacy and security very seriously.
This site is a secure (SSL) site and all data to/from you to here is encrypted.
You can see this in the address bar on your browser, it will have the padlock and secure sign.
How do we collect information from you?
We obtain information about you when you register on our website, sign up for our newsletter and when you order products and essences via the website, by email, by phone, or letter. This is termed 'legitimate consent', and taken as your agreement for us to contact you via email only. Please note we will never contact you for marketing purposes via phone or text message.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, telephone numbers. Your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How is your information used?
We may use your information to:
- To help us identify you and any accounts you hold with us;
- process orders that you have submitted;
- notify you when orders have been dispatched;
- to carry out our obligations arising from any contracts entered into by you and us;
- to provide customer care, including responding to your requests if you contact us with a query;
- to administer accounts, process payments and keep track of billing and payments;
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- send you communications which you have requested and that may be of interest to you. These may include information about products, newsletters and appeals.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties or share your information with third parties for marketing purposes.
Your choices
You have a choice about whether or not you wish to receive information from us via the email and can opt out at any time. Use the op-out option at the bottom of the newsletter or, use the newsletter opt out at the foot of every page on this site or, contacting us at orders@sunessences.org
How you can access and update your information
The accuracy of your information is important to us. We’re always working on ways to make it easier for you to review and correct the information that we hold about you. If you change any of the your personal details or if any information we hold is inaccurate or out of date, please log into your online customer account and amend these details yourself or, please email us at: orders@sunessences.org or, write to us at Sun Essences Limited, Sprowston Lodge, Wroxham Road, Rackheath, Norwich, NR13 6NB.
You have the right to ask for a copy of the information Sun Essences Limited holds about you.
Security precautions are in place to protect the loss, misuse or alteration of your information.
When you give us personal information, we take steps to ensure that it’s treated securely. We use PayPal to process your online payments. This provider is an industry leading PSP with your payment data never actually being entered or stored on our own website.
When you are on a secure page of our website, a padlock icon will appear (usually in the web browsers address bar), which you can click on to get security information.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in October 2023.